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In his current role, Chris oversees large-scale sales operations, continuing to support proven sales strategies while also innovatively identifying new opportunities and developing new techniques. Travis joined arrivia with more than two decades of experience in travel, loyalty and contact center leadership. His financial management experience supporting the executive leadership team will focus on all aspects of driving profitable revenue growth. In 2001, Nick ventured into the resort and leisure industry, spending the next eight years managing marketing and call center operations for Marriott Vacation Club International (MVCI). He was a founding partner of Strategic Alliance Marketing, LLC, a leading company in market research and direct marketing for the hospitality and professional sports industries. Under Jeremy’s leadership, the ICE sales center continues to secure dozens of industry awards and accolades each year, including international recognitions for innovation, product design, customer experience, recruiting, and retention. Marlene’s energy and passion quickly boosted her into the key leadership role of Senior Vice President of Business Development & International Marketing. Firasat has more than 23 years of experience in software architecture, development, and technology leadership. His proven track record of building sales departments, organizational leadership and business management, as well as strategic business planning continue to make Chris a valuable member of the ICE team. During his tenure, he held many roles, including Director of Engineering, where he delivered key aspects of new platform capabilities that powered sixteen global brands, including orbitz.com. Additionally, Marlene is proud to work closely with ICE’s Women on Their Way Program, serving as a mentor supporting high-potential, top-performing women within ICE. Phoenix Animal Care Coalition 911 (PACC911) is a cooperative, interactive coalition of more than 100 animal welfare organizations across the state of Arizona. Prior to Allianz, he was part of the management team that launched Orbitz, a leading online travel agent, and helped grow it to over $11 billion of gross travel bookings. Jeff arrived at arrivia with a two-decade track record as a strategic and operational marketing leader for B2B and B2C facing brands. In his role as Global Chief Marketing Officer, Joshua oversees global teams responsible for all aspects of the company’s customer engagement strategy, including direct marketing strategy, digital consumer engagement, loyalty marketing, marketing technology, customer analytics, and brand creative strategy. Ross’s innovative solutions have earned arrivia several international business awards, and in 2012, the American Resort Developer’s Association recognized Ross as International Marketing Executive of the Year. During Diane’s tenure, ICE has achieved higher-than-industry-standard Net Promoter Scores, and our Customer Experience Management team won an ARDA Gold Award in 2019. Guido joined ICE in 2019 with more than two decades of experience in human resources leadership in the US and internationally, including Europe, Japan, and Singapore. Jeff attended the University of Central Florida where he studied Business Management and Marketing. Elliot is responsible for managing SOR Technology operations, and continuing to drive strategic direction, relationship building, and a team-first mentality. What is the result? Our resident coffee and tea expert, Jordan Elliott, joined the ICE UK office in 2011. Her passion for the industry as a whole drives her relentless efforts to exceed the expectations of our discerning partners and their members for quality, service, value, and choices in cruises, resorts, and destinations worldwide. In his role as ICE’s Vice President of Strategic Account Management, Jeff will be responsible for managing the key business and working relationships along with the organization’s leading Vacation Club partnerships, including: Marriott; Wyndham; Hilton; Holiday Inn Vacation Club; DRI Vacation Club, etc. Would there be a valid contract? ICE is proud to provide: Utilizing our exclusive and proprietary rates on travel and leisure products, ICE funds consumer savings through various alternative loyalty currency programs including: Our loyalty and member programs provide consumers with access to travel and lifestyle benefits while using loyalty rewards and redemption. Hal and Sophia say they will buy the restaurant, but only pay an extra $75,000 for the non-competition agreement. Trevor holds dual Bachelor’s degrees with distinction in Economics and Sociology and a Juris Doctor. In 2014, she brought her considerable skillset, including nearly a decade of managing skilled UI/UX teams, to ICE. He holds an MBA with a concentration in finance and an undergraduate accounting degree, both from the University of Minnesota. Her in-depth understanding of the business and her ability to identify risk and dependencies enable her to successfully deliver technology and business solutions that provide value across the organization. Diane joined ICE in 2014 as the Vice President of Customer Experience, bringing over 20 years of leadership experience in the travel industry. As an experienced professional who has excelled in the tourism industry for more than 30 years, Stuart has served as a board member of the Australian Timeshare & Holiday Ownership Council (ATHOC) and is currently on the board of the Resort Development Organisation (Europe) (RDO). She has extensive experience and understanding of the vast variety of key programs and a focus on process improvement by optimizing the operations for our valued partners and clients. "You're worse than a traitor, Nina. Previously, he spent several years in Asia with Awani Hotels & Resorts, heading up a diverse club that operates multi-destination golf courses, theme parks, hotels, resorts, and two cruise ships. Its R&D centers based in Silicon Valley, New York, and Romania have received recognition for their approach to quality and their commitment to social impact. Firasat joined arrivia as an accomplished technologist with a successful track record of building customer-centric products and high-performance platforms. With over 20 years of business planning, reporting, and analysis in the hospitality industry, ICE’s Vice President of Cruise and Tour Product Acquisition, Operations and Analysis, Noriye Oto is a dynamic, results-driven executive who is uniquely skilled with a high proficiency in strategic and operational planning, international business, financial analysis, and budgeting. ICE also has a large amount of veterans who work at ICE and are very involved with our military brands and supporting OCW. John is a key driver in running the operations and advising on financial matters pursuant to the Asia Pacific efforts and initiatives. Doug joined arrivia as SVP of Strategic Business Development. As Senior Vice President of Account Operations, John oversees account support for ICE’s largest brand partners to ensure ICE delivers on our promise of Operational Excellence. Prior to SOR Technology, Jeff served as Senior Vice President, Marketing for Snaptracs, an IoT technology company, previously a subsidiary of Qualcomm. John’s expertise in technology leadership and global business development, coupled with Marcia’s commitment to excellence and execution, is what made ICE a leader in the leisure loyalty and rewards market. He led a digital transformation program to modernize its core ticketing systems. Stacey is responsible for the thought leadership, overall strategy and creative approach to arrivia’s B2B marketing, enhancing the value and visibility of the arrivia brand in key markets. He has a tremendous passion for cruising, starting at a young age, which led to his decision to join ICE in 2002. His experience building in-house legal function, leading and guiding internal compliance function, and providing mentorship to new and developing senior executives has proven invaluable to the organization, both in current and future initiatives. Anne is a dynamic, self-motivated leader with extensive experience in high revenue markets and large team management. Ross joined arrivia as Chief Strategy Officer, where he focused his initiatives on setting the product innovation agenda for arrivia in an ever-changing world of digital marketing and new product ideation. He leads our business development and account management teams and concentrates his efforts on strengthening and optimizing existing relationships while seeking new growth opportunities. Having left his role as an accountant for a local firm of chartered surveyors, Jack has been with Lillicrap Chilcott since 2013 and has not looked back since. ICE employees raise funds for PACC911 through several “Pet Projects,” including participation in the annual Adopt-a-Thon, general fundraisers, as well as internal pet adoptions and an annual employee Pet Pageant. Prior to joining arrivia, Alan was the Chief Product Officer for Switchfly, a travel technology company focused on dynamic packaging and loyalty solutions. They also keep track of the properties that are to be sold in the locality and research on the market values. r/Supernatural: Subreddit dedicated to the TV show Supernatural on the CW Network, starring Jensen Ackles, Jared Padalecki, and Misha Collins Earlier in his career, Mike was a CPA and worked at The Pillsbury Company and Deluxe Corporation. Jeff was responsible for the expansion and optimization of all marketing, including, e-commerce, pricing, product, GTM strategy and strategic partner relationships with Apple, Verizon, and Amazon. Start studying Business Law: Ch. ARDA ACE CIRCLE OF EXCELLENCE. He worked for Expedia Europe in its early stages as Head of Product Development, and in 2008, he founded Lateral Inc. Don joins arrivia after a successful consulting career as a partner with Ernst & Young and Accenture. Hal and Sophia decide to think it over. These relationships transformed the ICE business from concept into reality. Mike held many roles during his 12-year tenure at Orbitz, including Global Chief Operating Officer and President of Partner Services. He has launched hundreds of new products and brands from household names that include Toyota, HP, Weyerhaeuser, and Microsoft as well as dozens of startups. Ashley’s strong understanding and well-rounded experience in Account Management, Business Development and Operations allow her to be an integral leader for the team. He quickly showed his ability to motivate sales staff, improve efficiencies, and drive results, which propelled him into his current position in which he oversees global call center operations for cruise, travel, resort, and lifestyle products. Patrick has 20 years of human resource experience and has worked in a variety of industries including education, technology, healthcare and insurance. Meet our cruise guru! Earlier in his career he worked in a variety of finance and strategy roles over 13 years at PepsiCo and the Pepsi Bottling Group. Diane also spent five years at Southwest Airlines® leading a contact center. As the Director of Compensation and Benefits, Patrick’s focus is making ICE the best place to work, which includes the areas of base and variable compensation, HR systems, performance management, payroll and employee benefits. With more than 20 years of C-level experience, Christine Aguilera joined ICE as Chief Financial Officer in early 2015. Prior to arrivia, Jeff served as Chief Marketing Officer for SOR Technology, where he led the digital transformation and marketing expansion of its private-label technology software platforms. Steve joins arrivia with extensive experience as a CFO leading consumer focused companies. Jeffrey Dixon, who recently joined ICE in 2015 with over 20 years of hospitality, resort, and timeshare experience, has held key leadership roles in world-class organizations, including Vacation Village Resorts and RCI International. For more than 40 years, A New Leaf has been helping local Phoenix families through homeless and domestic violence shelters and services, youth residential programs, foster care programs, behavioral health services and affordable housing communities. Americaâs Professor offers a variety of insurance license classes that will help you prepare for your insurance test and obtain your insurance license. He enjoys learning new technologies, writing code now and again, and investing energies to build phenomenal teams. He has led numerous large-scale, global technology programs and served as Accenture’s Global Application Modernization leader for several years. In her current role, Christine continues to demonstrate her proven track record of establishing best practices for the organization’s human resource division, identifying and addressing labor issues, increasing employee satisfaction scores and retention as the company continues to expand. 10 Video Exercise 10.2: Jack's Restaurant: Offer and Acceptance. Christel House International, a non-profit organization dedicated to transforming the lives of impoverished children around the world, offers a robust K-12 education and a strong character development program. After 10 years in Australia, Stuart became Senior Vice President and General Manager of the United Kingdom operations where today he manages day-to-day operations of a staff of more than 40 people, leads business development pursuits and manages current accounts. With almost three decades of experience in technology and more than a decade in the hospitality industry, including executive positions at world-renowned hotel organizations such as The Cosmopolitan and MGM MIRAGE, Kris has a successful track record in defining strategies, driving bottom-line growth, and achieving business goals. During his tenure with Marriott, Nick was part of a team that successfully launched MVCI’s Asia Pacific Division with sales operations located in Singapore, Thailand, Japan, and Hong Kong. Earn trust through open, honest, and clear communication. Since then, due to Marcia’s unique vision, ICE has been consistently recognized as a top leisure and loyalty organization internationally. Jeff’s 23 years of experience within the online direct-to-consumer space started when he launched a digital marketing and communications agency serving top brands including Home Depot, Sony, UPS, and Whirlpool. Using her in-depth understanding of the cruise industry, Lisa became an immediate asset to ICE, rapidly advancing through positions from Cruise Market Analyst to Vice President of Product Acquisition and Yield Management. He focuses on achieving strategic business goals and sales revenue growth by managing and directing the ICE European team, including Product, Marketing, Technology, Development and Operations. Her background includes 20+ years of experience in relationship-building, improving operational efficiencies, governance of best practices, and implementing enterprise-wide initiatives. Vice President of Marketing Development, Ashley Wilson, has a career journey tailor-made for her current ICE role. In her role, she focuses on managing the company’s project portfolio to ensure that current and future projects are prioritized and aligned with the corporate strategy and meet our clients’ needs. Jack in the Box Inc. (NASDAQ: JACK), based in San Diego, is a restaurant company that operates and franchises Jack in the Box® restaurants, one of the nationâs largest hamburger chains, with more than 2,200 restaurants in 21 states and Guam. With a strong record of success in creating robust IT architectures and infrastructures for Fortune 500 companies like Bank of America, Chase Bank and Visa, Dan has a proven ability to bring the benefits of IT to solve business issues while managing costs and risks. Trevor counsels the business on its commercial transactions, compliance initiatives, domestic and international operations, and overall risk management. Having cut her teeth leading Account Management and Business Development divisions for a hospitality industry focused firm, Ashley gained invaluable experience and insight serving some of the world’s most prestigious travel brands. John began his arrivia career as Chief Financial Officer at headquarters in Scottsdale, Arizona, but since 2015, he has worked as Chief Financial & Commercial Director of ICE Asia Pacific on the Gold Coast of Australia. Brian is also a faculty member at several universities, a serial entrepreneur, and has written articles for industry publications. Previously, Stuart served with many global vacation membership businesses and resorts including Tanco Resorts Berhad, where he was the Vice President of Operations & Business Development for their operations in Malaysia, the United Kingdom and Australia. He has been instrumental at arrivia in helping it reach some of its largest milestones; including the recent acquisitions and largest partnerships. At arrivia, Trevor manages all things legal (and beyond) while overseeing the company’s global legal function with a business and growth-minded approach. He has also worked for renowned agencies such as J. Walter Thompson and Mullen Lowe Lintas Group where he managed strategic launches of global advertising campaigns. She joined ICE in 2016 as Senior Vice President and Chief Information Officer, and now focuses on global business development to establish new key business partnerships. During that time, he helped fuel the growth of a national sales force for one of the largest franchised direct sales organizations in North America, increasing profitability by more than 350% over a three-year period. He holds a Bachelor of Science degree in Finance from Arizona State University. In addition to his work at ICE Peter is a pilot and flight instructor. Can he do so? Alan is a seasoned travel industry veteran with a strong track record of product management leadership. He brings 20+ years of tactical online travel experience with companies like with Travelzoo, Allianz Global Assistance and ebookers, where he led the delivery of the multi-million dollar new platform launch for Orbitz Worldwide. Serra Toyota of Traverse City is your local source for the very latest Toyota models. Our team members bring world-class skills to the table to create the extraordinary for our partners and customers. Stacey leads arrivia by establishing and standardizing Program Management methods and processes through passion and performance. Kevin is a college-professor-turned-CEO who co-founded SaveOnResorts.com (SOR) in 2004 after being hired to build a website to generate leads for a new resort hotel in San Diego. He also launched multiple SaaS products and expanded offerings for their retail and healthcare segments, which exceeded its revenue targets. One of ICE’s OGs, Ted’s been an ICE team member since the company’s inception in 1997. Peter has critical experience creating and managing technology teams creating world class software. John also directed the successful start-up of Phoenix-based MiniSoft, Inc., a leading legal software and services company. Laurie has been with ICE for more than 18 years, building a solid foundation of expertise in B2B and B2C marketing and communications, packaged products, loyalty programs, business development and strategic account management. Prior to joining ICE, Ted was Director of the Phoenix Division of the Advanced Technology Group of Wang Labs, where he received two U.S. patents for retrieval technologies. These multi-tiered, high-value travel-based programs are anchored by a sophisticated CRM system that manages memberships, loyalty programs, and alternative currency use. He works closely with various key leaders to guide the Australia financial investment strategy, strategic business development matters, vendor relations, financial remodeling, projections, and various other valuable financial, legal, and operational initiatives for Asia Pacific. Kris excels in cross-team collaboration, strategic development, project and program management, and innovative technology design. Do they now have a valid contract? Nick has had a tremendous impact on sales efficiencies and bottom-line results through the implementation of innovative process improvements, ongoing training programs, and leadership development. Not quite ready to apply, or want to learn more? In another role as Group Vice President of Customer Delivery, Travis helped exit Connexions through two ownership changes and led onboarding of acquired companies including Skymall. His practice consists of supporting consumer-focused businesses in the financial services, technology and travel industries. Lateral Inc. is a design and technology company with a global presence and track record in building solutions in travel, ranging from cruise, flights, hotels, packages, insurance, artificial intelligence (AI), mobile apps, and more. Named one of the Fastest Growing Travel Companies in America by Inc., SOR works with private vacation clubs, corporations, and top resorts worldwide to ensure their members enjoy tailored and turnkey travel options that fit their lifestyle, expectations, and budget. Lance’s exceptionally strong management skills, combined with his in-depth understanding of the bottom line and all areas of business operations and entrepreneurial environments makes him a highly versatile, quick master of new roles, responsibilities, technologies, and environments. Hank Schrader's final words to Walter White[src] Henry R. "Hank" Schrader was the husband of Marie Schrader (the sister of Skyler White) and Assistant Special Agent in Charge (ASAC) of the Albuquerque office of the Drug Enforcement Administration. On July 20th, Jack receives the letter of acceptance. During his tenure, he’s successfully held various roles within the organization, gaining insight into the ICE’s business model, product offerings, and future opportunities. He holds an MBA from Duke University and an undergraduate degree from the University of California, Berkeley. Jeff arrived at arrivia with a two-decade track record as a strategic and operational marketing leader for B2B and B2C facing brands. He thrives to create a collaborative culture to power engaging experiences for our members and propel our brand as a global leader in travel and loyalty. Nick began his career as a call center agent with the TruGreen® organization in 1988 and made his way up to General Manager with full P&L responsibilities for his market. In 2014, Mark received a life-saving heart transplant, working part-time as a consultant for ICE only months after the successful operation. The charity provides access to regular healthcare, nutritious meals, guidance counseling, career planning, family assistance and work-study support. In 2019, ICE acquired key personnel and intellectual property related to artificial intelligence applications in travel and mobile-first software development from Lateral Inc., and Ciprian took on the role of ICE’s Chief Design & Technology Officer. Jack says no to that. Laurie’s current responsibilities as Vice President of Marketing, Special Projects include ICE’s corporate and B2B marketing and communication efforts, video production and events, and special projects such as guiding and championing the evolution of ICE’s new wine program. An experienced property agent would have expertise in the buying and selling of real estates. In his current role, Jordan is responsible for driving and maintaining a consistent trajectory of growth for the ICE Europe business through project management, negotiation, market research, and marketing. As COO, Marcia played an integral role in ICE’s worldwide marketing, operations, and key account management. Marcia was responsible for forging the initial cruise vendor agreement with Carnival Cruise Line®, as well as developing the original strategic alliances with high-quality resorts in the US, Mexico, and Europe. The fury of Rury! As a senior leader with over 20 years of expertise, his depth of knowledge across a broad range of technologies and departments allows him to be successful in driving and managing ICE’s daily operations across worldwide infrastructures, servers, and service desks, in addition to being responsible for a multitude of network upgrades, enhancing and stabilizing the ICE Infrastructure, cost savings and efficiencies discovery, and PCI Compliance efforts for worldwide operations. On July 16th Hal and Sophia change their mind and call Jack stating that they did not want to purchase the business. Her skills and experience are instrumental in providing dynamic growth within our current partnerships in addition to developing new domestic and international alliances. Located in the main building directly above our signature Octopool, our one-bedroom White Sand Villas keep you in a vacation state-of-mind with direct views of â¦ Kelly began her journey at ICE in 2004. Prior to joining arrivia he worked in senior executive leadership roles for mid-sized loyalty travel commerce and digital marketing firms such as Switchfly, InteQ, CXLoyalty, and Zemoga. ICE also supports and funds the work-study program for Christel House Mexico, with employees hosting interns from the country every summer prior to their entry into college. Brian heads up all digital marketing efforts at ICE including search marketing, social media, email, marketing automation, mobile marketing, content marketing, online display, and more. Brian launched the first social media agency in the Northwest, developed the Digital Marketing Certificate for a major university, and has delivered workshops on several continents. In each position that Kelly has held with ICE over the years, she has been integral in driving and streamlining the operational functions of the Office of the President while also managing various large-scale projects and day-to-day operations in all areas of facilities, including our Blue Water Café and other employee services. Jennifer holds an Master’s degree in Business Administration from Eastern Kentucky University with an emphasis on Integrated Communications and also a Bachelor’s degree in Business Management from Arizona State University. When he is not crunching numbers, Patrick loves to travel to Disneyland with his wife and four children, is a scout leader, and is trying very hard to beat his daughter in basketball. Lisa’s team of business development professionals has grown and strengthened ICE’s vast array of travel partnerships around the world. Carey School of Business, Travel Weekly Magellan Award – ICE Lifestyle Collection – Travel Innovation, Silver, Travel Weekly Magellan Award – ICE Software Solution – Travel Agent Innovation, Gold, American Resort Development Association (ARDA), Asociación de Complejos Vacacionales y Turísticos (ACOTUR), Asociación Mexicana de Desarrolladores Turisticos (AMDETUR), Association of British Travel Agents (ABTA), Cruise Lines International Association (CLIA), International Air Transport Association (IATA), ACE Spirit of Hospitality Award – Juan Manuel del Villar, Human Resources Director, Innovator Award – ICE Cruise & Resort Program, Alliance Partner Marketing Program – Lifestyle Collection, Innovative New Owner Acquisition Program – Sears Vacations Lead Generation, Interactive Internet Advertising (Multiple Award Winner), Marketing Management Executive – Ross Crowder, New Owner Member Packaging (Multiple Award Winner), Specialty Marketing Piece – Lifestyle Collection Savings Card, Technology Manager (Multiple Award Winner), Community Inveolvement Program of the Year – ICE 3-Day Partner Event, Bronze Most Innovative Company of the Year, Bronze Female Entrepreneur of the Year – Marcia Rowley, Bronze Women Helping Women Award – ICE Women on their Way Program, Organization for Timeshare in Europe (OTE), Phoenix Business Journal’s #1 Woman Owned Business, The Valley’s Healthiest Employers – Medium Sized Company.
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