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KLM announced they would be cutting back on the hiring of new staff and external consultants, as well as delaying new projects. Ingredients are fresh and sourced locally, and our catering crew is also trained to meet the strictest guidelines for hygiene and safety. Questions about your booking You can reach our Service Center from Monday to Sunday from 08:00 till 22:00 via phone and WhatsApp. If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. Is your new travel date 30 days before or after your original travel date? Anlegeverbot für Flüge und Schiffe aus Südafrika und diversen Ländern in Mittel- und Südamerika. Wir werden jedoch unser Bestes tun, um diese Seite auf dem neuesten Stand zu halten. If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility. Beschränkungen im Land Alle Corona-Maßnahmen werden zunächst bis zum 20. That is why you will find the most important information about planning your journey here. If you really need to travel, make sure to check the current travel advice and entry requirements of the country you’re travelling to on its government’s website. Additionally, you are strongly advised to self-quarantine for a period of 10 days. Данные о ситуации с covid-19 быстро меняются. Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands , Check the website of the Dutch government to see more information on negative COVID-19 test results and test declarations , Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents , Upon arrival in Japan, please take into account that it is not allowed to take any form of public transportation (including regular taxi). How to use a travel voucher You may change your travel dates without having to pay the change fee, as described in your ticket conditions. For Brazil, a separate rebook and refund policy is in place. Wegen der Auswirkungen der Corona-Krise auf den internationalen Luftverkehr streicht die niederländische Fluggesellschaft KLM bis zu 2000 Jobs. From Book free adjacent seat To More comfort on board. However, a fare difference might still apply. People in the categories, such as business travelers and students are allowed to enter the Netherlands for a short period of time with certain conditions. Please share your booking code and last name so we can help you faster, but only via private messages. Please contact us in order to change your travel dates when your negative PCR test comes in too late. If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. All of us here at KLM are truly grateful for your understanding. Das Robert-Koch-Institut meldet am Dienstag für ganz Sachsen eine Sieben-Tage-Inzidenz von 84. The IATA website provides up-to-date entry regulations for all countries. At that time, it was no longer possible to change the reservation. In Leipzig dürfen von Montag an Museen, Galerien, Tierparks und Zoos wieder für Besucher öffnen. You can view the COVID-19 NAAT or rapid test locations per country. KLM-Crews wollen wegen Corona-Mutationen eigenes WC In Südafrika, Irland und dem Vereinigten Königreich grassieren besonders ansteckende Corona-Varianten. If the passenger is younger than 13 years. - a negative COVID-19 NAAT (PCR) test result that was taken within 72 hours before your arrival in the Netherlands. April 2020 gekauft wurden und deren Abflug bis 31. you have a KLM, Air France or Delta Air Lines ticket. Details can be found at the bottom of this page. If you have any other questions or remarks, feel free to contact us. April 2020 gebucht wurden. If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight. Select country and language. If you need assistance, contact the KLM Customer Contact Centre. The wearing of face masks will be compulsory on all flights across the whole KLM network from 11 May. At Lufthansa, your safety is our top priority. Different policies are in place, depending on what your scheduled departure date was. Please contact them directly to request information on refund options. Ensure that you have the correct travel documents. If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's issued within 72 hours before arrival in Amsterdam. Diese Seite dient lediglich als rot… As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Currently selected country: Germany, Currently selected language: Deutsch, Choose a new flight for my existing booking or cancel my flight, Request a cash refund or a refund in the form of a refundable travel voucher, Check the latest entry requirements of the destination you’re travelling to, Read more about COVID-19 tests before your departure, Check which destinations we currently fly to, Update or save your contact details so we can contact you if needed, Check the most frequently asked questions about the coronavirus (COVID-19), Send a text message via WhatsApp to +31206490787, ESTA-Reisegenehmigung für Reisen in die USA, Der Service für alleinreisende minderjährige Kinder, Besondere Betreuung & medizinische Dienste, Passagiere mit einer geistigen Behinderung, einer Entwicklungsstörung oder sensorischer Behinderung, Passagiere mit besonderen medizinischen Anforderungen, Ausgewählte Destinationen für Online-Meldungen von verspätetem Gepäck, Eingeschränkt erlaubte oder verbotene Gegenstände, Reisen mit zollfrei eingekauften Flüssigkeiten, Unser Flugzeug des Modells Boeing 777-300ER, Produkte und Serviceleistungen von und nach Asien, Aktuelle Fluginformationen per Telefon, E-Mail und SMS, Read more about travelling from and to The Netherlands on the website of the Dutch authorities, View a full list of all exceptions on the website of the Dutch authorities, View test locations in your country of residence or in another country, View global rapid and NAAT test locations on the website of the Dutch authorities, View global rapid and NAAT test locations on the website of SkyTeam, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, For information about other destinations, visit our KLM TravelDoc tool, rebook your flight to a later date via My Trip, cancel your flight and get your ticket refunded, Request a refund in the form of a travel voucher online, Request a full cash refund or a refund in form of a travel voucher. Please refer to below websites:  However, outside of the period mentioned above, a fare difference might apply. And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures. We will process your request and send your travel voucher via e-mail within a couple of days. Discover further topics. You can find these conditions in the confirmation e-mail you received after booking your flight. Did you book your ticket via a travel agent? Private transportation:  According to the Law 14.034/2020, processing your refund may take up to 12 months maximum. You will not have to pay a booking fee. This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Januar 2021 zusätzlich zum PCR-Test auch ein Antigentest verlangt. Name and contact information of the institute or laboratory that conducted the test. Juni fertig sein. Es gilt eine landesweite Ausgangssperre zwischen 21 und 4.30 Uhr. • You can check your flight status or view your flight details in My Trip . https://www.narita-airport.jp/en/access/parking    You can, Do you have a transfer at Amsterdam Airport Schiphol? 25 talking about this. Check the website of the Dutch government to see the EU entry ban exemption categories  You can view the PCR or rapid test locations per country . NARITA airport PCR Testing center website KANSAI airport clinic website(Japanese) . View our full refund and rebook policies below. a negative COVID-19 NAAT (PCR) test result that was taken within 72 hours before your arrival in the Netherlands. The German embassy has already contacted us and recommended that the trip be cancelled. The COVID-19 pandemic in Curaçao is part of the ongoing global viral pandemic of coronavirus disease 2019 (COVID-19), which was documented for the first time in Curaçao on 13 March 2020. Kostenlose Ticketerstattung innerhalb von 7 Tagen 3 Jahre rückwirkend Before each departure, our planes are always thoroughly cleaned and disinfected. The Dutch authorities and SkyTeam have created an overview of rapid and PCR test locations near the airport. You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. Zur Begründung verwies KLM unter anderem auf das von den USA verhängte Einreiseverbot für Europäer. You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time. Enter your entire route if your trip includes transfers. You can. Allerdings können Reisende von Lufthansa eine Ticketerstattung verlangen. If you are travelling from a high-risk country, you have 2 options. You may change your travel dates without having to pay the change fee. We’re offering several rebooking and refund possibilities, please read below what applies to you. Nur für Transfer-Passagiere, die zum Testen nicht in die Schweiz einreisen dürfen In an internal … Regularly check the latest travel restrictions, health details requirements and info at. Entry regulations. However, we will try to process your refund as soon as possible after receiving your request. Mai 2020 um 11:00 Uhr aktualisiert. The same goes for Flying Blue reward tickets. Are you travelling from The Netherlands? This is any country that’s not on the EU list of safe countries . Your purchased extra options are transferable to another date. Naples has joined Venice and Milan on KLM’s list of temporarily suspended flight destinations, following on from concerns related to the corona virus. You have to show 1 test result: Option 2 KLM und Air France bauen auf Corona-Testmöglichkeiten an Schweizer Flughäfen Für Fluggäste, die aus Hochrisikogebieten nach Amsterdam reisen, wird von der niederländischen Regierung seit dem 23. August 2020 stattfindet, kann ohne Gebühr zeitlich umgebucht werden (bis spätestens zum ursprünglichen Abflugdatum). Airport parking information   The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. Select country and language. If you are travelling to the Netherlands, you need to show a negative COVID-19 test result if you’re departing from a high-risk country. If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. a negative COVID-19 NAAT (PCR) test result that was taken within 24 hours before boarding your flight to the Netherlands. KLM is further adjusting its flights to mainland China and Hong Kong in the wake of the coronavirus outbreak. *an Tagen mit KLM-Flügen (KL1952) bereits ab 05:00 Uhr geöffnet. Make sure to check KLM TravelDoc shortly before departure for all measures that apply to your trip. Viselio; Standort marhaba Lounge ; Corona-Testraum für Transfer-Passagiere, neben Transit Hotel. There are strict entry rules to Norway now due to the corona situation. Read more about the COVID-19 NAAT (PCR, mPOCT, NAAT, RT PCR, RT LAMP and TMA) tests and rapid tests on the website of the Dutch government. We are happy to welcome you on board, with the necessary health and safety measures, so that you can travel with peace of mind. We highly recommend making use of the self-service options to change your flight or request a refund. By 9 July 2020, all cases resolved. Usage of own car (airport parking or valet) is allowed or pick-up arrangements (e.g. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. If you’re not able to depart on your original date, you can also change your return flight to keep the initial duration of your stay. Updated 23 March 2021. This strong focus on hygiene extends to our entire organization, including catering services. Check in, change seats, track your bag, check flight status, and more. Read more about the PCR tests and rapid tests on the website of the Dutch government . Need to show a negative COVID-19 test result before boarding? These differ per country. Request a full cash refund or a refund in form of a travel voucher> . Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents . Ab 31. https://www.kansai-airport.or.jp/en/access/parking    While still at home, KLM strongly recommends all customers to: COVID-19 Testing before departing from Japan Es gilt ein Lande- bzw. The main rule is that only foreigners residing in Norway can enter Norway, and all Norwegian citizens (regardless of where they live). Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets . Wenn Ihr Flug mit Lufthansa unabhängig von der Corona-Lage ausfällt oder stark verspätet ist, können Sie nach EU-Fluggastrechte-Verordnung Anspruch auf eine Entschädigung von 250 bis 600 Euro haben. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. All relevant information for your trip at a glance. You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. The air in the cabin is continuously refreshed with outside air and our hospital-grade HEPA filters are 99.99% effective in preventing the spread of airborne bacterial and viral organisms such as COVID-19. Passengers who are entering or transferring in the Netherlands, you need to show a negative COVID-19 test result. Reservation is required in advance. Are you travelling to a country where a travel ban is issued? KLM: Existing bookings can be rebooked free of charge for travel until 30 June 2021. For detailed information and conditions, please see the rebook and refund policies on this page. These restrictions are sometimes introduced at very short notice. Tickets, die vor dem 21. The airline will resume daily service to eight extra destinations, which were suspended in compliance with Covid-19-related travel restrictions. If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Worldwide, many countries are restricting travel on passenger flights. ... Air France KLM. Make sure your COVID-19 NAAT test document includes the following: View a full list of all exceptions on the website of the Dutch authorities> . If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. As of 16th of March some of exemption categories were added again. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. Are you flying with us soon? Compare and book your KLM flights and view our special ticket deals and last minutes. a negative COVID-19 rapid test result that was taken within 24 hours before boarding your flight to the Netherlands. If you cannot show these documents, you may be denied entry into the Netherlands. Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. Der „digitale grüne Nachweis" soll Corona-Impfungen, aber auch Ergebnisse von zugelassenen PCR- und Schnelltests sowie überstandene Corona-Infektionen dokumentieren und am 1. Most likely, we’ve answered your question in our overview of frequently asked questions. Für Flüge … You will find the latest information for your destination, here. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet). Delta Air Lines. Die EU und die USA haben wegen der Corona-Pandemie weitreichende ... im Durchschnitt weniger als die Hälfte Flüge pro Monat unterwegs. Welcome to Refunds Processing System Please start by selecting your language. • Please visit our schedule update to/from Japan page. Acht europäische Städte werden ab Amsterdam wieder täglich bedient. lll Jetzt günstige Istanbul-Flüge finden, vergleichen & online buchen Billige Flüge von Deutschland nach Istanbul Kostenlose Expertenberatung per ☎ oder täglich von 08 - 18 Uhr Volle Preistransparenz Keine versteckten Kosten Bring enough spare face masks, paper handkerchiefs and hand sanitizer. For more details about wearing face masks, please check the most frequently asked questions. Wir können dafür jedoch nicht garantieren. If you cannot show these documents, you may be denied entry into the Netherlands. Find out more now Entry regulations for your destination. Not sure what your departure date was? You have to show 2 test results: If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's issued within 72 hours before arrival in Amsterdam. The health of employees and customers is paramount in all KLM decisions. – as well as communal areas such as the galleys, carpets and lavatories. you did not request a special service (e.g. Without face covering, we cannot allow you to board. The Dutch government advises not to travel abroad up and until 15 May 2021 unless absolutely necessary. This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport. Dutch airline KLM is also not taking any additional measures as yet, the airline said in a statement to passengers on Wednesday morning. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. April 2021 verlängert. Обновлено 2 апреля 2021 года. In Anbetracht der Entwicklung der COVID-19-Krise variieren diese Informationen jedoch je nach Standort und können sich kurzfristig und im Laufe der Zeit ändern. Flugreisende erfahren hier wichtige Informationen. Your NAAT test result should be in English, German, French, Italian, Portuguese, Spanish or Dutch. We have already taken an unbelievable array of measures to cope with the crisis sparked by the coronavirus pandemic. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet). Beide Airlines erheben keine Gebühren auf Umbuchungen für Flüge, die am oder nach dem 22. Die vom internationalen Hub-Verkehr besonders abhängige KLM leidet unter der verzögerten Corona-Erholung. Norway’s strict entry rules are extended. Our apologies for the inconvenience. You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

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